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Discover How Artificial Intelligence and Machine Learning Will Transform Small Businesses in 2022

There are many ways artificial intelligence (AI) can transform small businesses. These range from automation to strong web infrastructure and providing better customer service. As technology becomes more accessible, small businesses can now integrate innovative services that can help them in their daily operations.

According to Finances Online, the perception of organizations and business leaders about AI is spread across the following characteristics: 

AI and machine learning are game-changers71%
AI is useful for opportunities with data61%
AI is a significant initiative61%
AI boosters for productivity54%

Also, 47 percent of these interviewees said it’s good to implement AI strategies. AI is the new way of interacting between humans and things within the digital and economic environment. Many of the services and actions people commonly see are possible thanks to the use of AI. 

But how do emerging businesses and entrepreneurship projects succeed by implementing these innovations? The article below explains the stunning trends that help small businesses scale quicker. 

Relevant Ways in which AI is changing the Dynamics of Small Businesses

New businesses understand that having good performance in the market isn’t possible without technology. IT software and hardware have become a necessity for commercial growth over the years to come.

Improvement of Customer Service

One of the most powerful tools that boost customers’ engagement with business is the use of chatbots. This innovation works as an automated virtual assistant with scheduled questions and answers to care for client needs. AI-powered software is connected to plug-ins and apps that lead customers to a pleasant purchasing experience. 

Human interaction is the core of useful instruments such as artificial intelligence and machine learning. Chatbots can perform strategic day-to-day tasks like having conversations with potential customers to walk them through an offer of products. This is an excellent way for businesses to increase sales and achieve sales stability.

Hiring the Best Candidates for a Salesforce 

AI can help companies sift through job applications by filtering resumes and cover letters. Businesses with a strong salesforce have more capabilities to reach customers and provide more sales.

This kind of computer program has the option to automatically select the best candidates for a job position based on patterns from their profiles. The hiring software deploys a series of parameters to choose the most appropriate professional for the specific job position.   

Stronger Cyber Security Infrastructure

Cyber security is the main concern that companies focus on when it comes to avoiding technical failures that block business growth. Prevention is the key to making companies successful in the market. AI provides databases that can host heavy business software and apps. It can also store and gather information from big data streams. 

AI can be an automatic data analyst that reads data from trends, search history, and consumer patterns. The main advantage of this is the prevention of threats with automated analysis based on machine learning. You have to program the software, and it’ll do the rest by itself. It’ll remove viruses and malicious files coming into the business’ database.

Better Marketing Campaigns and Customer Relationships

The Customer Relationship Management software (CRM) is the function that moves all modern marketing campaigns. Once a business engages with customers and web users, it’s very likely that sales spike because you’re providing consumers with a digital experience. That’s how you can migrate from the traditional physical shop to an online one.

Customers’ response patterns are an element that CRM software uses to detect when a person is interested in acquiring a product or a service. In this way, you can expand your target audience and offer AI-based services in high-demand industries such as food, clothes, and electronics.

How Can You Implement Artificial Intelligence and Machine Learning if You Own a Small Business?

  • Analyze and Solve Problems through the Lens of AI: Test your databases and logistic business processes using AI tools, such as sales analysis software. Investing in AI software is one of the best decisions you could ever make. 
  • Start Small, Think Big and Develop even Bigger: High returns of investment stem from utilizing all available resources you have to transform the business. The target is to take business operations to the highest level of proficiency with better information technology infrastructure.
  • Scale Levels: Implement AI by using a network that connects customers on a live chat platform to share experiences and information about the benefits of the business through its services. This will create a community of more customers and followers of your brand as a good product or service provider. 


The present and the future of businesses are in artificial intelligence. If you have a small business and look forward to growing it as much as possible, then you should invest in technology. This decision will be a long-term engine that boosts all aspects of your operations, negotiations, and consumer demand. Human labor will not be replaced, and it’ll receive a helpful assistant so professionals can focus on more important things.

As you read above, Artificial Intelligence and Machine Learning Will Transform Small Businesses. So choosing good software as explained in this article is essential, which is also true for your website.

Slocum Studio develops and designs WordPress websites. We focus on excellent user experience and strong SEO. A good UX or user experience ensures that your visitors will stay longer and usually engage with you more often than with a poorly designed website.

Most anyone can make a website, but a lot less know how to optimize and plan a good content and SEO strategy that gets traffic to your WordPress website. Call us on your next website project.

Call us today: 857-400-8959

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